Enablement
category
onboarding, training
client
Automox
year
2022-2024
Objective
Automox University was built to provide structured training for IT professionals, enhancing their skills in endpoint management and security. As a Senior Instructional Designer, I developed content strategies and training modules to optimize onboarding and advanced learning.
Strategy
- Curriculum Design: Tiered learning paths for all skill levels.
- Engagement: Interactive modules, hands-on labs, and scenario-based training.
- Scalability: Content designed for continuous updates.
- Onboarding: Self-paced tracks to reduce time-to-proficiency.
- Retention & Support: Microlearning, job aids, and integrated knowledge base.
Process
- Assessed user needs and knowledge gaps.
- Mapped structured learning paths.
- Developed eLearning, ILT, and self-service resources.
- Designed interactive experiences.
- Delivered content via LMS for easy access.
- Iterated based on feedback and engagement metrics.
Results
The training program increased user proficiency and engagement, reduced support inquiries through self-service training, and established a scalable model supporting platform growth.
Conclusion
By applying a strategic instructional design approach, Automox University became a scalable, impactful educational program that empowered IT professionals to optimize their workflows effectively.
